A little help, whenever you need it

Standard UK delivery costs £3.95, or is free when you spend £50. Express delivery is £5.95 and special delivery is £9.95. See our delivery guide for the options.

Standard UK delivery takes up to 7 working days. Express delivery takes 1–2 working days; order before 11am, Monday–Friday, for next-day express delivery. Delivery times may vary during busy periods, with notices shown on our website.

Yes. International tracked delivery costs £9.99. Import duties, fees and taxes may apply and are the customer’s responsibility. Read the international delivery information before ordering.

Email customercare@orlijewellery.com with your order number. We can help with shipment updates and urgent dispatch enquiries.

Please request your return or exchange within 30 days of receiving your order, provided it is unworn and in perfect condition. Engraved items and earrings cannot be returned unless faulty. Read our returns guide for all conditions, including orders with free gifts.

Visit our returns portal to request a return. Once accepted, follow the instructions sent to you by email. Items bought from a stockist should be returned to the original store.

Refunds are issued once we receive your return. They go back to your original payment method and may take up to 14 days to appear. Exchanges are usually processed within 10 days of receiving the return.

Many pieces can be made bigger or smaller. We can also advise on repairs for accidental damage, which may carry a small fee. Send your order number, a photograph and your request to Customer Care.

Please email a clear photograph and your order number to customercare@orlijewellery.com so we can help.

Our collections include sterling silver, stainless steel and plated metals. Materials vary by piece, so check its product description. Our care guide has advice for each material.

Keep your jewellery in a dry place, in your Orli pouch (included with every piece) or jewellery box. Avoid contact with perfumes, lotions and cleaning products. Use the care instructions for your piece’s material when cleaning it.

We recommend removing jewellery before showering, swimming or exercising. Put it on after applying perfume, lotions and make-up.

We offer options including engraving, initial charms and birthstones. Explore our personalised jewellery, or contact us about a bespoke design or custom measurements.

Choose “Make it a gift” on the product page to see the gift packaging, card and message options available for your order. The price is shown before you add it.