Returns, exchanges & repairs

We want you to love your Orli jewellery. If something isn’t quite right, here’s how we can help.

How it works

1. Sign in to your account and request a return.
2. Once your request is accepted, follow the return instructions sent by email.
3. Refunds are issued after we receive your return, to your original payment method. Allow up to 14 days for the refund to appear.

Before you return

• Engraved items and earrings cannot be returned or refunded unless faulty.
• If your order included a free gift, return it with the rest of the order for a full refund. Otherwise, its value will be deducted.
• Postage costs are refunded only if the item is confirmed as faulty.
• Website purchases must be returned directly to us. Purchases from a stockist must be returned to that store.

Exchanges and resizing

Many of our pieces can be made bigger or smaller. Include the size you need in your return note, or email your order number and sizing request to Customer Care. We’ll advise on the options for your piece. Exchanges are usually processed within 10 days of receiving the return.

Faulty items and repairs

If your item is faulty, email a clear photograph and your order number to customercare@orlijewellery.com. We can also advise on repairs for accidental damage or breakage, which may carry a small fee.

Christmas returns

Our published Christmas returns window runs from 1 November to 10 January.

For the full terms, read our refund policy.