Care Instructions
How do I take care of my jewellery?
Sterling Silver - Gently polish with a soft silver cloth to restore shine and remove tarnish
Stainless Steel - Clean with mild soapy water and a soft cloth, then dry thoroughly.
Silver/Gold Plated - Avoid contact with perfumes and water; wipe gently with a dry cloth after wear.
Do you have a warranty?
Yes! For 1 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll arrange a repair or replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children! You can purchase a polishing cloth here: https://orlijewellery.com/products/orli-polishing-cloth
Shipping & Returns
SHIPPING INFORMATION
UK Standard Delivery up to 7 business days - £3.95 or FREE when you spend £50
UK Express Delivery 1-2 Working Days - £5.95 *order before 11am Mon-Fri*
UK Special Delivery £8.95 *order before 11am Mon-Fri*
---
International Tracked - £9.99
Note: International customers may be subject to import duties, fees and taxes, which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9am until 4pm